The highly anticipated "three guarantees main parts range and three guarantees certificate" (referred to as "new three guarantees") will be officially implemented on October 1. At that time, the car industry's after-sales service and because of quality problems to return and replace goods will have evidence can depend on, consumers after the purchase of car encountered problems will also have expert advisory group to answer. But an online survey shows that more than 60 percent of respondents still don't know that the new package will come into effect on October 1, while nine percent of those polled said they don't know the specifics of the policy. After all "new three pack" exactly is to point to which "three pack"? What exactly is "bag"? What should consumers pay attention to? What will be the impact on the auto market after the implementation of "new three guarantees"?
What is the policy interpretation of the "new three packs" of cars?
New standard expresses clearly, "new 3 pack" the concept is to point to car product manufacturer, person that sell and repairer are in quality assurance period, because car product quality problem, repair to car product, change, the behavior that returns goods. There is also a clear time limit for maintenance, replacement and return, which greatly protects the legitimate rights and interests of consumers.
60 days /3000 km: free of charge
First: the new standard, automobile products from seller within 60 days from the date of purchase invoice or within the range of 3000 km (will be subject to first come), if quality problems of engine, transmission parts, vehicle steering system, brake system, body cracking or fuel leak, consumers can choose a free replacement engine, gearbox, change of the vehicle or car back.
Within 20/50,000km: return and exchange is optional
Second: in the automotive products three guarantees validity or within the range of 50000 km (2 years), engine, transmission, vehicle steering system, braking system, suspension system, at the same main parts of the front/rear axle, body because of its quality problems, the cumulative change after 2 times, still cannot use normally, consumer can choose the vehicle replacement or return, the responsibility of the seller shall be responsible for replacement or return. And the easy loss parts of the vehicle in its quality assurance period of the product quality problems, consumers can also ask the car seller to replace the easy loss parts free of charge.
Within 3 years / 60,000 km: free repair
Third: within the warranty period (within 3 years / 60,000 kilometers), if the vehicle has product quality problems, the consumer can repair it free of charge by the repairer with the certificate of 3 packets (including labor cost and material cost). During this period, if the vehicle cannot run safely or cannot run because of serious safety failure, and the repair time needs to be longer than 5 days, the car seller shall provide backup vehicles for consumers, or give reasonable compensation for traffic expenses. In the three-pack warranty period, if the total repair time due to the quality problem of the car exceeds 35 days, or if the total repair time due to the quality problem of the same product exceeds 5 times, the consumer may also replace the car.
Consumers should pay attention to the terms of clearance and replacement
After a long period of discussion and solicitation of opinions, this "new package" is more comprehensive than previous regulations in terms of the definition of vehicle maintenance and parts. It largely protects the legitimate rights and interests of consumers and enables them to appeal for their rights through clear legal provisions. However, as consumers, they should pay attention to some details before they want to pass the legal rights of "new package", otherwise they cannot enjoy the protection of "new package".
The information of three guarantees certificate should be complete
First of all, consumers have to keep shopping invoice and 3 packets of prooves, according to the new standard, producers and sellers provide 3 packets of prooves to consumers, 3 packets of prooves at least include the information product information, producers and sellers, 3 packets of terms, etc., and other 3 packets of information, including: the major parts of the variety of the species range, easy to wear parts, these are all consumer rights protection when strong legal evidence. Before buying a car, consumers also need to confirm the formal nature of the car 4S shop to avoid buying vehicles with insufficient certificates.
To do maintenance at designated repair stations
In addition, the consumer is buying vehicles, need to be in 3 packets of period of time of the vehicle on a regular basis to officially designated repair station for maintenance, otherwise it may because of "not in accordance with the requirements for using the correct use, maintenance, repair and damage" by the dealer refused to repair, and consumers for vehicle maintenance costs still need to on my own. If the owner changes, adjusts and disassembles his vehicle without authorization, he will be disqualified to enjoy the "new three pack" protection.
For consumers, it is necessary to have a thorough understanding of the repair and replacement parts contained in the "new three guarantees". The engine and transmission of the vehicle, as important parts of the vehicle, can be replaced if problems occur, but the rest of the electrical control system, fuel supply system, lubrication system and refrigeration system, etc. are not included in the protection scope of the "new three guarantees", which requires the owner's careful understanding.
Finally, if you want to return the car due to vehicle quality problems, the amount returned to consumers is not the original car price on the invoice, but the balance after deducting the reasonable compensation caused by the use of the car based on the original car price according to the "new three guarantees" regulation. Consumers still have to pay a price for using their vehicles.
The industry view "" new three guarantees" "will drive the healthy development of the market
According to the data of China consumer council, automobile has become one of the most complained goods. In the first half of this year alone, the national consumer council accepted nearly 10,000 automobile complaints, up by 28% year on year. The implementation of the new three guarantees policy will effectively reduce the number of complaints about automobile products and, most importantly, provide legal basis for the handling of automobile complaints. Industry insiders believe that the "new three guarantees" will promote the healthy development of the auto market.
Worry: increase operating costs and risks
But there are also many dealers complaining: "the implementation of the new policy will bring a lot of pressure. In recent years, due to the fierce market competition, the profit space has been pressed down quite a lot. Life is very tight.
One dealer, who did not want to be named, admitted that "the new three bags" stipulated that the dealer as a seller was the "three bags" responsible for. If a customer wants to return a car, the returned car will be labeled as "problematic used car," in which case the manufacturer will not accept the return and the dealer will sell the car to the second-hand market. The "new three bags" also stipulates that these cars need to be marked as "returned vehicles", which greatly reduces the price of the vehicles, and this difference is borne by the dealers themselves, so now many dealers do not want to mention the "new three bags" voluntarily.
Xi: regulate the orderly development of the industry
Li shibin, marketing manager of the hengcheng store of dongfeng Peugeot in foshan, told reporters that dongfeng Peugeot implemented the national three-pack policy in advance on September 1, which will apply to all models under the brand.
And foshan hecheng faw-volkswagen marketing manager Jane weicheng also told reporters, foshan hecheng faw-volkswagen with the help of the 9th anniversary of the launch of the three car policy in advance, so that customers in the foshan region can enjoy a month ahead of the priority of the three car policy services.
Shi-bin li told reporters that although the "new 3 packets" in the short term will bring dealers operate under pressure, but in the long run, can have the effect of standard industry, supervise and urge factory strictly the quality pass, to urge the dealer to improve service quality and finally promote the healthy development of the whole car industry, ultimately benefit the whole car industry.
According to the plan of the general administration of quality supervision, inspection and quarantine, in August this year, the general administration of quality supervision, inspection and quarantine will complete the comprehensive test and pilot operation of such systems as the management, filing and release management of automobile three guarantees, and China automobile three guarantees network will be put into use. In mid-september, China will build a national expert database on dispute resolution of automobile sanbao. At that time, consumers can seek technical support from technicians from 4S stores, quality inspection centers and colleges and universities across the country.
After returning a car, the consumption tax that owner pays and car insurance whether return together?
According to the regulation of "new three guarantees", if the consumer wants to return a car because of quality problem afterwards, after reaching an agreement with the dealer, manufacturer, can according to already paid duty deducts 10% each year computation way drawback, the consumer that buys a car less than one year can apply for full refund. In terms of purchase tax, relevant provisions are also made in the supplementary notice of the state administration of taxation on issues related to the tax policy and collection and management of vehicle purchase tax.
Car danger respect, according to "insurance law" provision, before insurance responsibility begins, policy-holder if ask to remove contract, insurance company needs to collect policy-holder poundage only, other insurance money returns entirely. After insurance liability begins, insurance company needs to be deducted according to the agreement of the contract from the day that solstice contract removes from insurance liability begins, other insurance money returns policy-holder.
How do you identify your car as being replaceable?
When the vehicle appears a problem before, often can appear consumer and the circumstance that the dealer each says one's own words, consumer holds to vehicle quality not pass, the dealer is adamant that the vehicle won't have a problem, and the authority that third party appraises an orgnaization also does not have enough, this also led to a lot of complain case to be done not have. After the implementation of the "new three guarantees", both parties to the dispute can select experts from the expert database for consultation and provide a third-party information platform with security for consumers and dealers.
Recently, the automobile sanbao network, led by the general administration of quality supervision, inspection and quarantine (aqsiq), has been launched for testing. It is expected that after the implementation of "new sanbao" on October 1, consumers can check the relevant information of all automobile enterprises, including models and maintenance sites. At that time, the repair of the consumer's vehicles, the replacement of parts can be found in the auto online, dealers, manufacturers can not excuse the responsibility.